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The SPTC is supporting technology communication efforts aimed at helping families resolve common, school-assigned Chromebook issues by disseminating the following information. We hope this will be helpful to many families. Their goal is to empower SHS families to resolve common Chromebook issues in real-time to get students back to online learning, whether working remotely, or in-person.

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*You can manually update your Chromebook's operating system yourself to ensure you're running the latest version of Chrome OS on your device. In addition to other issues, this troubleshooting process may help resolve a missing secure browser (i.e. College Board, Project Lead the Way) on your Chromebook needed for a class test or assignment.

*If you are having performance issues with Chrome, try to clear browsing data. Clearing your browsing cookies, site data, and cached files and images over a greater period of time can help improve Chrome performance and resolve issues on sites you visit.

*To fix some Chromebook problems, you might need to reset your Chromebook hardware, also called a hard reset. Try a hard reset only after other ways to fix the problem have failed. It will restart your Chromebook hardware (like your keyboard and touchpad), and might delete some files in your Downloads folder.

I'd also request that you please communicate info about visiting the Trojan Tech Team site, submitting a Trojan Tech Team Support Request Form, and contacting our Help Desk as other viable alternatives to the do-it-yourself suggestions listed above. Email: helpdesk@simsburyschools.net

Mike McKenna, MLS, M.Ed.

Library Media Specialist

mmckenna@simsburyschools.net

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